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Terms Conditions That Cover Your Account

These terms govern every account action on crazyfun — from opening your wallet to making a withdrawal via PayPal, Venmo, or Play+. Access to our platform depends on state law and is available only where local law permits.

Account eligibility by statePayPal, Venmo & Play+ coveredDispute process outlinedAccount closure rightsUpdates notified by email

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TERMS CONTACT

How to Reach Us About These Terms

If something in these terms isn't clear, or you believe an action on your account was applied incorrectly, contact us directly. We handle terms-related disputes through live chat and email — keep your account ID ready to speed things up. Players in New York can use the same channels as everyone else; there's no separate regional line.

Team online

Live Chat

Open chat from the account menu. A support agent can walk through any clause in these terms or flag a disputed transaction for review.

Email Support

Send a detailed message to our support address. Include your account ID, the date of the transaction, and the payment method — PayPal, Venmo, or Play+.

Account Settings

Some terms-related actions — like requesting account closure or updating your contact email — can be started directly inside your account dashboard.

What These Terms Actually Say

crazyfun Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Creating a crazyfun account means you've read and accepted these terms in full. You must be of legal age in your state, and access is restricted to eligible states where online gaming is permitted under local law — we don't operate in every state, and we

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don't claim to. Each account is personal and non-transferable; sharing credentials or running multiple accounts violates these terms and may result in account suspension. Deposits made through PayPal, Venmo, or Play+ are governed by both their own platform rules and ours — if a transaction is
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reversed by the payment provider for any reason, the corresponding balance is removed from your account. Wagering activity that appears to be coordinated, automated, or in breach of fair-play standards will be reviewed, and we reserve the right to withhold funds pending that review. Any promotional
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credits applied to your account come with their own specific conditions, which take precedence over the general terms where they conflict. These terms may be updated; when that happens, we'll notify you at the email address on file before the changes take effect.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

POLICY STANDARDS

How We Apply and Enforce These Terms

Every clause in these terms is meant to be straightforward and enforceable. We store your account data securely and retain it for the period required under applicable state regulations. If we update the terms, we send notice before the effective date — we don't change the rules mid-session. You can request a copy of your account data or ask about our retention schedule through the support channels above.

Data Retention

Account records, transaction history, and identity verification documents are held for the period required by applicable state regulations, then securely deleted.

Account Security

Your account is protected by password and identity verification. Any suspicious login activity triggers a review before further withdrawals — including PayPal or Venmo payouts — are processed.

Terms Updates

When these terms change, we notify you at the email on your account before the new version takes effect. Continuing to use the platform after that date counts as acceptance.

Dispute Resolution

Disputes about account actions or payment decisions are reviewed by our compliance team. If a resolution isn't reached through support, the terms outline the formal escalation path.

Common Questions About These Terms

Here are the questions we get most often about how these terms work in practice — from account eligibility to what happens when a PayPal deposit gets reversed.

Access to crazyfun depends on your state's laws. Where access is permitted, these terms apply in full. Some provisions may vary based on state-specific regulations that override general platform policy.

Depending on the violation, we may restrict your account, suspend withdrawals pending review, or close the account entirely. You'll receive notice by email at the address registered to your account.

No. These terms allow one account per person. Duplicate accounts are identified during identity verification and may result in both accounts being closed and balances withheld for review.

A reversed payment means the corresponding funds are removed from your account balance. If you believe the reversal was an error, contact support with your transaction ID and we'll open a review.

We send an email notification before any update takes effect. Check that your account email is current so you don't miss it — you can update it in your account settings at any time.

Reach out through live chat or email with your account ID. Our support team can confirm what data we hold, how long we keep it, and how to request deletion where permitted by state law.

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